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For hospitals
Vaidyah ScribeVaidyah OPDPatient messagesBilling and reports
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The token and wait time, the prescription with how-to-take lines in their language, the receipt, the reports when ready, and follow-up reminders. Sent automatically, in the language the patient chose.
Which tablet is for what, when is the follow-up, where is the report: the hospital's phone rings all morning with questions the visit should have answered.
A handwritten slip is photographed, folded, forgotten. The pharmacist reads it; the patient cannot.
The doctor says three days; the patient remembers three weeks. Nobody reminds them, and the treatment stops halfway.
Is my report ready? What did the doctor say to take at night? Every call takes a person away from the patient in front of them.
Every message is triggered by something that happened in the OPD: a token issued, a note signed, a payment taken, a report uploaded, a follow-up due. The patient gets it on WhatsApp, in their own language.
Under each medicine, the how-to-take line is written out in the patient's language: one in the morning, one at night, after food, for five days.
When the lab uploads a report, the patient gets it on WhatsApp with a note from the doctor. No second trip to collect an envelope.
A follow-up reminder the day before, in the patient's language, with a reply button to confirm or reschedule.
No new app for the patient. WhatsApp is already on their phone, and they already read it.
The moment a token is issued, the patient's WhatsApp shows the number, the doctor and the expected wait. They can step out and come back when their turn is near.
The signed prescription on the hospital's letterhead, as a PDF, with the how-to-take lines in the patient's language, followed by the receipt when payment is taken.
Reports as they are uploaded, a follow-up reminder before the due date, and a reply button so the desk knows who is coming.
The patient chooses their language at registration, from all 22 scheduled Indian languages and English. Every message, including the medicine instructions, uses it.
Messages are sent only to patients who agreed at registration. Withdrawing consent stops them immediately.
Clinical content goes over WhatsApp's end-to-end encryption as a document; SMS is used only for the token and the wait.
The desk sees whether a message was delivered and read, and gets the patient's reply in the same place.
The prescription they can read, the report without a trip, the reminder they would otherwise forget.
Half the morning's calls answered before they are made. Replies to reminders fill tomorrow's list.
Patients who take the medicine as written and come back when asked.
Follow-ups that happen are revenue that happens, and a hospital patients recommend.
No. Messages arrive on the WhatsApp they already use. A patient without WhatsApp gets the token and wait time by SMS and the prescription on paper.
Yes. Replies land in the hospital's inbox in Vaidyah, next to the patient's record, so the desk can answer or book the follow-up.
Yes, with consent. Consent to receive messages is recorded at registration under the DPDP Act and can be withdrawn at any time. Clinical documents go over WhatsApp's encrypted channel.
WhatsApp charges a small fee per conversation. It is included in the plan for a typical OPD and shown on the hospital's monthly statement.
A 30-minute walkthrough. Bring your own phone and be the patient.
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