Vaidyah OPD

The OPD, from the token to the record

Registration by mobile number, tokens, a live queue on every screen, vitals, the visit summary and a patient record with trends. One system for the whole outpatient day.

Dr Lakshmi · General medicineLive
Ravi KumarToken 14 · waited 12 min
With doctor
Sita PriyaToken 15 · vitals done
Next
Anand MToken 16 · appointment 10:30
Waiting
Baby DivyaToken 12 · CBC pending
Tests
Sita PriyaToken 15 · next
Vitals done

The OPD runs on paper, shouting and memory

Tokens on a register, names called down a corridor, a patient file that lives with the patient. It works until the day is busy, which is every day.

Nobody knows how long the wait is

Patients ask the desk, the desk asks the nurse, the nurse asks the doctor. The answer is a guess and the corridor stays crowded.

Finding the old record takes longer than the visit

Files are misfiled or at home with the patient. Doctors start from zero with someone they treated last month.

One family, five slips of paper

A mother registering three children on one phone number gets three registrations, three UHIDs and no link between them.

Vaidyah OPD: the clinic's command centre

The front desk finds or registers a patient in under a minute, issues a token, and from that moment every screen in the hospital shows where the patient is and what happens next.

  1. 1
    Registration in under a minute

    Search by mobile, UHID, ABHA or name. Register with name, age, sex and mobile; the rest can wait. Duplicates are caught by mobile number and similar name. A family shares one number with separate records.

  2. 2
    A queue everyone can see

    Waiting, vitals done, with doctor, tests pending, done. Live on the desk, the nurse's tablet and the doctor's phone, updated the moment anything changes.

  3. 3
    A record that grows with every visit

    Each visit adds its note, prescription, reports and bill to the same record. Blood pressure, sugar and weight trends are drawn from the vitals automatically.

How Vaidyah OPD works

The desk, the nurse's station and the consulting room see the same patient at the same time.

Front desk09:14
98480 12345
Ravi Kumar34 y · M · last visit 12 Aug · Dr Lakshmi
Lakshmi KSame number · 61 y · F
Issue token → Dr Lakshmi

Front desk: find, register, token

Type the mobile number. If the patient exists, their record opens; if not, four fields register them. The token prints, and the token number and wait time go to the patient's WhatsApp.

Dr Lakshmi · General medicineLive
Ravi KumarToken 14 · waited 12 min
With doctor
Sita PriyaToken 15 · vitals done
Next
Anand MToken 16 · appointment 10:30
Waiting
Baby DivyaToken 12 · CBC pending
Tests

Nurse and doctor: the live queue

The nurse takes vitals and the patient moves to the doctor's list. The doctor sees the queue on the phone, opens the visit summary, and the consultation starts with the complaint and vitals already there.

Ravi Kumar · SC-004821ABHA linked
TodayViral fever · Dr Lakshmi · Rx, CBC
12 AugHypertension review · BP 138/88
3 MayOld record scanned · 4 pages

The record and its trends

Old prescriptions, reports, insurance card, the timeline of visits, and trend charts for the numbers that matter. Old paper records can be photographed and filed to the same record.

Built for the way an Indian OPD actually runs

Mobile number first

The mobile number is the key to everything: search, family, WhatsApp. ABHA is linked when the patient has one.

Fast on shared computers

Every action is two or three taps. Sessions lock after fifteen minutes on a shared desk; nothing is cached on the machine.

Phone, tablet, desktop

The same screens fit a nurse's tablet, a doctor's phone and the desk's PC. No app to install; a browser is enough.

Every view audited

Who looked at which record and when is logged, searchable and exportable. Consent is recorded at registration and can be withdrawn.

The right fit for everyone in the OPD

Front desk

Fewer questions about the wait, no duplicate registrations, and appointments that turn into tokens on arrival.

Nurses

Vitals entered once, flagged when out of range, and visible to the doctor before the patient walks in.

Doctors

The visit summary, the last visits and the trends on one screen, before the consultation starts.

Hospital owners

Patients seen, average wait, and each doctor's day on the dashboard, the same evening.

Frequently asked questions

Do we need to change how we register patients?

Only the tool. The desk still asks for a name, age, sex and mobile number. The difference is that the patient is found next time in one second.

What about walk-ins and appointments together?

Both. Walk-ins get tokens in arrival order; appointments become tokens when the patient arrives. A patient can be moved up with a reason, or transferred to another doctor.

Can we bring our old records?

Yes. Paper records are photographed and filed to the patient's record with a date. Digital exports from another system are loaded by us before go-live.

Does it work in a hospital with several departments?

Yes. Each department has its own doctors, queue and prices. A patient can be referred from one to another in the same visit.

See a patient go from the desk to the doctor

A 30-minute walkthrough with your departments and your day's numbers.

Request a demo
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